Does Criterion ensure the patients are using the unit and supplies as prescribed?

Yes. Our Customer Care Team contacts all new patients to ensure they understand how to use the device, supplies and accessories. We follow up at least once every 30 days to ensure compliance and track patient results. Patients are also encouraged to utilize our Patient Progress System via the internet. This system allows Criterion to download device usage and produce a Health Progress Report. We are committed to working with our patients to ensure positive results.

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Why are conductive garments necessary?

Garments utilize conductive fabric electrodes which are reusable and can substantially reduce the need for monthly supply orders of electrodes. In addition, some treatment protocols (e.g., back) can include areas which are difficult to reach for electrode placement. Our garments allow patients to easily apply electrodes properly which helps ensure positive results.

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How often do patients receive supply orders?

Typically, patients receive monthly supply orders. Supply quantity and type per order are dictated by the patient's condition and prescription.

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How does electrotherapy reduce OT or PT services?

According to Chabal et al. (1998) long term use of electrotherapy in conjunction with or independent of PT or OT services has been shown to substantially reduce costs because of its ease of use, personal patient management, reduction of physical therapy time, improvement to functionality and lack of side-effects.
 

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Why do some patients receive more than one product from Criterion?

Criterion product orders are dictated by the patient's condition and prescription.
 

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